• Refund policy

Refund policy

At State Side Craft (operated by STATESIDECRAFT LLC), we take great pride in crafting quality embroidered aprons, shirts, and kitchen apparel. If you are not completely satisfied with your purchase, we are here to help make things right.

1. Return Window

You have 30 calendar days from the date of delivery to request a return or exchange for your item(s). If 30 days have passed since your delivery date, we unfortunately cannot offer you a return, refund, or exchange.

2. Return Eligibility & Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be new, unworn, unwashed, and unused.

  • The item must be in its original packaging and in the same condition that you received it, with all original tags attached.

  • Proof of purchase (order confirmation email or order number) is required.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you received the wrong item, contact us immediately at support@statesidecraft.com with:

  1. Your order number.

  2. A description of the issue.

  3. Clear photos showing the defect, damage, or incorrect product.

Costs for defective/damaged items: If the return is due to our error (defective, damaged, or incorrect item), State Side Craft will cover all return shipping costs and provide a prepaid return label.

4. Customer Remorse / Standard Returns & Exchanges

If you wish to return or exchange an item due to personal preference, wrong size selection, or customer remorse:

  • Return Shipping Fees: The customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.

  • Restocking Fees: We do not charge any restocking fees.

5. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact our customer support team at support@statesidecraft.com or call us at +1 774-328-0822 with your order number and reason for return.

  2. Our support team will review your request within 1–2 business days.

  3. Important: Do not send items back without contacting us first. The designated return address will be provided to you directly once your return request is reviewed and approved.

6. Order Cancellation & Modifications

  • You may cancel or modify your order within 24 hours of placing your purchase.

  • To cancel or update your order, email us immediately at support@statesidecraft.com with your order number and requested changes.

  • After the 24-hour window has passed, orders enter our embroidery and production queue (processing time: 3–5 business days) and can no longer be modified or canceled. In this case, you may return the item following our standard return procedure once it arrives.

7. Refund Process & Timeframe

  1. Inspection: Once we receive and inspect your returned item, we will send you an email notification confirming receipt and informing you whether your refund has been approved.

  2. Processing: If approved, your refund will be processed automatically to your original payment method (Shopify Payments / Credit & Debit Cards).

  3. Refund Timeline: It typically takes up to 10 business days for the refund to reflect on your bank account or credit card statement, depending on your financial institution.

8. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact our support team:

  • Store Name: State Side Craft

  • Operated By: STATESIDECRAFT LLC


  • Email: support@statesidecraft.com

  • Phone: +1 774-328-0822

  • Address: 446 Main St, Ste 1202, Worcester, MA 01608, United States

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time