• Shipping policy

Shipping policy

Thank you for choosing State Side Craft (operated by STATESIDECRAFT LLC). We take pride in creating high-quality embroidered aprons, shirts, and kitchen apparel. Below you will find detailed information about our shipping rates, processing schedules, and delivery timelines.

1. Shipping Destinations

  • Currently, we exclusively sell and ship to addresses within the United States (all 50 states).

  • We do not ship internationally at this time.

2. Shipping Rates & Delivery Estimates

We offer simple, straightforward flat-rate and free shipping options across the US:

Order Total Shipping Method Processing / Handling Time Transit / Shipping Time Shipping Cost
$0.00 – $69.99 Standard Ground Shipping 3 – 5 Business Days (Mon – Fri) 5 – 8 Business Days (Mon – Fri) $4.99 Flat Rate
$70.00 and above Standard Ground Shipping 3 – 5 Business Days (Mon – Fri) 5 – 8 Business Days (Mon – Fri) FREE
  • Total Estimated Delivery Time: 8 – 13 Business Days (Processing time + Transit time).

3. Order Cut-Off Time & Handling Schedule

  • Order Cut-Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (PST).

  • Orders placed before 5:00 PM PST on a business day (Monday through Friday) will begin processing the same day.

  • Orders placed after 5:00 PM PST or during weekends/federal holidays will begin processing on the next business day.

  • Production & Handling: Because our apparel and kitchen items feature detailed custom embroidery, our processing time is 3 to 5 business days (Monday – Friday).

4. Order Cancellations & Modifications

  • We allow order cancellations and order modifications within 24 hours of purchase.

  • To make a change or cancel your order, please email us immediately at support@statesidecraft.com with your order number.

  • Once the 24-hour grace period has passed, your order enters our embroidery workflow and cannot be altered or canceled. You may, however, request a return once your order is delivered in accordance with our [Return & Refund Policy].

5. Tracking Your Order

  • Once your embroidered items are completed, packed, and handed over to our shipping carrier (such as USPS or UPS), you will automatically receive a Shipping Confirmation Email containing your tracking number.

  • Please allow 24 to 48 hours for tracking updates to appear in the carrier's tracking system.

6. Address Accuracy & Undeliverable Packages

  • Please ensure that your shipping address is accurate and complete during checkout.

  • If you notice an error in your address, please notify us within 24 hours at support@statesidecraft.com.

  • State Side Craft is not responsible for packages delivered to an incorrectly provided address that was not corrected within the 24-hour window.

7. Damaged, Lost, or Stolen Packages

  • Damaged in Transit: If your package arrives damaged, please take clear photos and email us immediately at support@statesidecraft.com along with your order number. We will replace or refund the damaged items at no extra cost to you.

  • Lost or Missing Packages: If your tracking indicates the package was delivered but you have not received it, please check with household members/neighbors and contact the local courier. If it remains missing, reach out to our customer care team within 7 days of the marked delivery date.

8. Contact Information

If you have any questions regarding your shipment or need assistance with an existing order, please contact us:

  • Store Name: State Side Craft
  • Operated By: STATESIDECRAFT LLC
  • Support Email: support@statesidecraft.com
  • Phone Number: +1 774-328-0822
  • Address: 446 Main St, Ste 1202, Worcester, MA 01608, United States
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time (PST)